SageWM ITSM status

Customer-visible status for the SageWM ITSM application. Incident communications, RCA evidence, and tenant-specific notices remain inside the authenticated workspace.

Web application

Operational

Backend API

Operational

AI gateway

Governed fallback available

Notifications

In-app available

Incident process

Confirmed incidents are handled through the release and incident runbooks, with customer-safe updates, root-cause follow-up, and no secrets or PHI in public status text.